MUREX : Our IDN_RDF service can not be started anymore

hgardon

Hello
Since this morning our IDN_RDF service is not starting anymore.
With the adhmon tools we can see the below :

The status remains to "Recovering".
For information, the infra is installed on our local machine.

Is it expected ? How can we set up again to active status ?

Thanks,

wasin.w

Hello @Henri.GARDON

Does the Provider application still active? I highly recommend you contact the ADH support team directly to verify the issue at the infra level.

You can contact the team directly via the https://my.refinitiv.com/content/mytr/en/helpandsupport.html link.

hgardon

Hello,

Ok thank you, I just contacted the support through the link you provided.

Regards,