Calais API returning timeout errors

chris218

We are getting errors when sending requests to the API.

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Unable to execute request to Thompson-Reuters due to the following error: {"error": {"status": { "code": "500", "errorCode": "Request-Timeout", "errorDescription": "Timeout reached while processing the document." }}}

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Documentation indicates that resubmitting the request may resolve the issue however, it's not. Is this a system wide issue?

Prabhjyot

@b375f5ca-0258-4b29-b83c-65cc5ca961cb,

Thank you for the query.

Can you please let us know the API calls for which you are receiving Error: 500?

Also, please provide us more details on the API request details, like - Request headers / request payload and response headers.

Christiaan Meihsl

b375f5ca-0258-4b29-b83c-65cc5ca961cb,

To investigate this issue we need the following information:

• Are you getting this error for all documents or specific
  documents (if for specific ones please tell us the size of the doc and give us a doc example)
• The URL you are using
• Your user token
• The headers you are sending

jeevan.rasanayagam

Hi @chris218, apologies if the question is still open. and if you are still getting the 500 error code, do let us know about it.

thanks