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Error when connecting to Eikon via Python
Hi, I am using Python to connect to Eikon using my windows 11 PC. When I tried to run the following code: import eikon eikon.set_app_key('app_key') The terminal returned with the following errors: 2024-09-11 14:26:31,219 P[8112] [MainThread 3920] Error on handshake url http://127.0.0.1:9060/api/handshake : ReadTimeout('')…
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Extremely slow and inconsistent API
rd.get_data(batch,["TR.RIC","TR.ISIN","TR.PriceClose(SDate=0M,Curn=INR)","TR.CLOSEPRICE(SDate=0M,FILL=PREVIOUS,Adjusted=0,Curn=INR)","TR.SharesOutstanding(SDate=0M)",'TR.GICSSector','TR.GICSIndustry','TR.GICSSubIndustry','TR.AssetCategory']) I have a variable ric_list which contains approx 2k RICs. In the above code, I try…
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Error code -1 | timed out
Hi, im trying to create a request using this code: ek.set_app_key(refinitiv_key) rd.open_session() start_date = "2023-1-1" end_date = (date.today() - BDay(1)).strftime("%Y-%m-%d") tickers = pd.read_excel(ruta_insumos+"\Diccionario_Eikon.xlsx",sheet_name='Mercado')["Ticker"].to_numpy() tickers = tickers.tolist()…
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Extractions/ExtractWithNotesResult does not honor timeout headers.
While Extractions/Extract* honors wait values passed in the Prefer header, Extractions/Extract*Result always lingers for 30 seconds. We use a serverless architecture for requesting extractions, and we're billed per second of runtime. I would prefer not to have instances alive and waiting for no reason. NOTE: I am aware of…
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Datastream API is intermittently giving a Read Timed Out error
We have a number of jobs that use the Datastream API at the same time. They will each pull data (sometimes the same data) to calculate different models. We will intermittently get a "Read Timed Out" error: ``` requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='product.datastream.com', port=443): Read timed out.…
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Batch request bondholders and ultimate parents for multiple bond RICs - python RDP API
Hi there, I am trying to pull the bondholders for several RICs, before finding the ultimate parents of each of these bondholders as well as their identifiers. At the moment, I am doing this RIC by RIC/name by name in a loop. This is resulting in too many API calls to the Refinitiv server, but at least for bondholding data…
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Error when connecting to refinitiv-data module
Hi, I am using the following code to connect to Refinitiv using the Refinitiv-data module, but I am encountering some session error. What can be done about it?
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Adjusting Eikon Desktop Auto-Sign-off Threshold
In the Eikon Desktop application, I've noticed an automatic sign-off feature that occurs after a period of inactivity. I'm wondering if there's a configurable threshold for this auto-sign-off, and if so, how can I adjust it to keep my session active for a longer duration, or until I manually sign off?
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An error occurred while requesting URL('http://localhost:9060/api/rdp/discovery/search/v1/'). ReadTi
Currently struggling with obtaining data via the refinitiv.data API for Python, receiving the error message displayed in the title. The code, which worked until this morning looks like this: import refinitiv.data as rd rd.open_session() data = rd.discovery.search( view = rd.discovery.Views.GOV_CORP_INSTRUMENTS, top =…
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Frequent Timeout Error from RKD API's
Hi Team, We are gettig frequent time out error from RKD API's could you check and confirm what is causing this isssue! Thanks & Regards, Urmila.
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Timeout errors and too many requests for instrument pricing analytics
Hey. I am calling the instrument pricing analytics serivce, specifically: https://api.refinitiv.com/data/quantitative-analytics/v1/financial-contracts import refinitiv.dataplatform as rdp ... endpoint = rdp.Endpoint(session, 'https://api.refinitiv.com/data/quantitative-analytics/v1/financial-contracts') req =…
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continuing q-98478, Failure on OMM stream: Malformed JSON received during token refresh: '{"error":"
There is a problem with python Refinitiv-Data package 1.0.0b20, there are multiple ' " ' double quote scopes on timeout message (I think it is a bug on Refinitiv Server Side) Malformed JSON received during token refresh: '{"error":"server_error" ,"error_description":"Request "xxxxxx-yyyyy-zzzz-tttt-sssssssss" has failed on…
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Consumer App using EMA - Timeouts
I have a EMA based data consumer (snapshot) application that sends batch requests (1000 instruments in each batch) to the managed elektron feed in EaaS data center... and in return , some of the requests return status of closed/suspect/timeout : 2022-09-02 13:30:41,302 [main] WARN : Request failed: service=IDN_RDF…
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OpenPermId Match API does not return matches for the Person datatype
The permid API does not return record matches for the Person datatype. The API fails in 2 different ways, depending on if the input data has a single row or multiple rows, as shown in the examples below. Calling the API with a .csv file, csv string, or dataframe all run into the same issue. The example files both use the…
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Ack timeout/Stream Closed/Message Error - error messages
Hello there, We have started to experience the following error messages in our application UAT instance. The application subscribes for market by price updates for TSE exchange. Jun 06, 2022 11:25:46 AM com.reuters.rfa.internal.connection.rssl.RSSLPostingHandler processOMMMsgFromConnection WARNING:…
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[OMMSTREAMING_PRICING_0.12] received a closing message (cxn state=StreamCxnState.Connected, message
Hi Developers Community I am running a Refinitiv web socket client, testing if it can consistently accept market data "forever"? after some long time connection is closed with error message: [Error 400 - invalid_grant] empty error description [OMMSTREAMING_PRICING_0.12] received a closing message (cxn…
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C++ EMA API Request Time Out
We use Refinitiv EMA API to send request and receive stream data (interestAfterRefresh = true). We had run the same program with in 2 different servers. No error returns from one of the server, but in another server, most of the RIC Codes requested is time out. Here is a screenshot for a portion of the RIC Codes: We had…
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Cannot connect anymore to DSWS through Python
Hello, I've been using DSWS for a while on the same environment, but since last week I can no longer use it. Let me copy/paste what I get: import DatastreamDSWS as DSWS ds = DSWS.Datastream(username='...',password='...') HTTPSConnectionPool(host='product.datastream.com', port=443): Read timed out. (read timeout=180)…
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Recommended code pattern for handling Eikon get_data timeout
Hi, I'm a newbie to Eikon API Is there a proscribed code pattern for handling timeouts? I have making a call to `get_data` in a loop: Each request takes about 10s to return but occasionally I get a Timeout (408/504). I could just trap the timeout error and re-submit using following code as a starting point, but I just…
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I´m getting this error in Codebook: ERROR:pyeikon:HTTP ConnectTimeout: TimeoutException on HTTP requ
I´m getting this Error in Codebook ERROR:pyeikon:HTTP ConnectTimeout: TimeoutException on HTTP request: ReadTimeout(''). No response from Eikon Proxy. And i don´t know what i have to do.
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Eikon: HTTP request failed: EikonError-UDF Core request failed. Gateway Time-out only this morning
I run a daily script downloading portfolio data and this morning I got multiple times with multiple different RICS the following error message from pyhton eikon api: 21-03-03 10:02:01,809] {bash_operator.py:157} INFO - get_timeseries( rics = ["EPHE.NB"] [2021-03-03 10:02:01,809] {bash_operator.py:157} INFO - , interval=…
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handle unregister problem
Hi, my application subscribes rics from starting option chain record like 0#OPRA-A at 9:10 EST time every trading day. On each callback to onRefreshMsg, I saved handle value of OmmConsumerEvent::getHandle() into a set structure and start process this refreshmsg. Then I continously received callback to onUpdateMsg and…
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Pilot API is taking over 10 minutes to complete a case screening
Since 10:19 AM EST today I am noticing that case screening are taking >10 minutes to complete, and our processing is therefore timing out It is continuing to happen affected API server = rms-world-check-one-api-pilot.thomsonreuters.com
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A connection attempt failed because the connected party did not properly respond after a period of t
Hi there, Any one has experienced 'a connection attempt ...' exceptions calling https://hosted.datascopeapi.reuters.com/RestApi/v1/ api from Azure Function (Premium plan). The api calls experiencing this issue are particularly ExtractWithNotes and ValidateIdentifiers using Refinitiv Rest Api Client Dlls ? I was advice that…
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permid search API always timeout
When send request to permid search API, the system is not stable. Sometimes get HTTP error 504, especially after send several requests. The detailed information {"fault":{"faultstring":"Gateway Timeout","detail":{"errorcode":"messaging.adaptors.http.flow.GatewayTimeout"}}}
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exceeded initialization timeout (5 s)
My connection stopped working and I can not understand the reason (if it is on my side or it is application level Reuters problem): These are what I know: 1.API:JAVA EMA 2.Error Msg: loggerMsg ClientName: ChannelCallbackClient Severity: Error Text: Received ChannelDown event on channel Channel_1 Instance Name Consumer_1_1…
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Request Timeouts
Hello, I'm sending post & put request to World-Check One API. I've been seeing timeout errors on requests to create/archive thousands of cases during development. I haven't seen any timeouts if there are only few cases. Is this expected for all environments?
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Timeout errors on Get_timeseries requests and is slow
Hi! Im trying to build a screener for european stocks to see which stocks have unusual volume in the last 15 minutes compared to avg volumes. Im trying to retrieve volume data (for 30days and 15 minutes) in 2 seperate get timeseries calls. My stock universe is around 6000 RICS, so i divide the list in slices of 200 RICS…
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Download timed out
Hi I am new to Refinitiv and its API. I am trying to download IBES and other fundamental data using Python. We are looking at some 300 tickers and downloading several factors such as Price to Book Value, PE etc. We have looked at the documentation (not extensively) and the introductory videos and are using the prescribed…
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DSS request inconsistent timeout
Hi , We are POSTing the following request for DSS API. - We are requesting every 5 minutes. - We waiting for a minute before we timeout the request. - About 15 times a day it takes more then a minute (and then I fail the request). -- Is it ok and normal that sometimes it takes more then a minute ? -- Am i doing something…
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timeout and re-tries
Hi * After how many seconds do you declare a timeout and what is the response code for it? * What is your best practice regarding re-tries? After how long and how many re-tries do you recommend? thanks
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OverflowError: timeout doesn't fit into C timeval
hi. I used the eikon 1.0.1 version. If you call get_data function using python api, the following message appears. The result of running the example source. Can you see why? ek.get_timeseries ('AAPL.O', fields = "*", start_date = '2019-01-01', end_date = '2019-09-20') Traceback (most recent call last): File "C: \…
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How can I get notified when timeout happen?
Hi I got a timeout errors due to network maintenance on EaaS ADS. I'd like to know how can I register a listener in case that happens again. AFAIK, Possible candidate might be either OmmConsumerErrorClient, or OmmConsumerClient ? Regards. 2019-02-03 21:30:58.653 ERROR 151369 --- [pool-4-thread-1]…
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Getting -> ClientName: ChannelCallbackClient Text: Received ChannelDownReconnecting event on chann
i am getting this error . i am using EMAConfig xml that came packed with elektron-sdk1.2.2 , the default configs . and i have created ommconsumer as -: EmaFactory.createOmmConsumer(config.host("MY_IP_ADDRESS:14002").username("MY_USERNAME")) and i have registered my client as -:…
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Request timeouts
I'm encountering problems with request timeouts, more of my requests fail than succeed now. I'm making a request to #ThomsonReuters.Dss.Api.Extractions.ExtractionRequests.PriceHistoryExtractionRequest and receiving a 202 with a Location header, and my application polls the TR system waiting for a response. But I find that…
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Calais API returning timeout errors
We are getting errors when sending requests to the API. ------- Unable to execute request to Thompson-Reuters due to the following error: {"error": {"status": { "code": "500", "errorCode": "Request-Timeout", "errorDescription": "Timeout reached while processing the document." }}} ------- Documentation indicates that…
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Eikon Desktop Data API stopped working after changing to a new user on Eikon terminal
We had our application using the .NET Eikon API running for a period without any problems, but after we switched to another user on the Eikon terminal (using the "Stop Automatic Sign In" shortcut), it suddenly stopped working without any kind of error message. Initializing the service using…
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java.net.ConnectException: errno: 79 (A remote host refused an attempted connect operation.), error:
Hi Dear communnity, we have in production landscape a ftp connection to hosted.datascope.reuters.com , normally this connection works fine, but today we are receiving hundreds of alerts saying that coonection "was refused" or "timed out". Is there an issue with "hosted.datascope.reuters.com".
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Bulk records execution Problem in WCO API
When we are sending bulk records(Ex:250) using API to WCO, we are able to create 135 records in WCO but after 135 records we are getting 401 - UnAuthorized error. Is there any time limit for the API connection or API Keys.
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EMA Java - idle consumer disconnecting
As a temporary workaround for issue mentioned here https://community.developers.refinitiv.com/questions/28182/ema-ommconsumer-memory-leak-in-java-api.html we implemented a pool of consumers. It works, but now we faced another issue: When the consumer sits idle in the pool it eventually disconnects from Reuters and when we…