Pilot API is taking over 10 minutes to complete a case screening

ddiqsupport
ddiqsupport
in World-Check One

Since 10:19 AM EST today I am noticing that case screening are taking >10 minutes to complete, and our processing is therefore timing out

It is continuing to happen



affected API server =

rms-world-check-one-api-pilot.thomsonreuters.com

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Best Answer

  • zoya faberov
    zoya faberov
    Answer ✓

    Hello @ddiqsupport,

    I would like to suggest, that if you are facing a product issue that is urgent, and would like an appropriate product expert team to investigate it, the best approach is not to ask a question on developers forums, but to open a support case with Refinitiv Helpdesk Online,

    by selecting:

    Refinitiv Products and Content -> The Product Does not work as Expected -> Refinitiv World-Check One API

    In this case, I have opened a support case on your behalf, case# is 09298574 , and you will be contacted directly.

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