Eikon API proxy doesn't start (black screen after loading logging page)

m.titov.sergey

Eikon API proxy doesn't start. I have black screen after one with 'loading logging page" text. And nothing happens after considerable time after.
Moreover if I press clear cache and restart it alleys throw error (img in attachments)

I have latest version of proxy application and active subscription (I'm able to login into web version).
I'm doing it on MacOS Mojave 10.14.5

Alex Putkov.1

This is an application malfunction. Standard suggestion is to reboot the machine and reinstall the app. If this doesn't resolve the problem, contact Refinitiv Helpdesk. Machine specific issues that require troubleshooting (such as this one) cannot be effectively dealt with on a forum.

m.titov.sergey

Thanks, am already rebooted and reinstalled app. Will ask at Helpdesk